Guide Page Aluminum Corporation Of China Southwest Aluminum(Group)Co.,Ltd | Chinese

Sales & Service

Service Complaint

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一、Source Channel
1、Which way will you choose to get product information when buying aluminum process products?
Online Inquiry Friends Customers Newspaper & Magazine Brochure Others
2、Which way will choose to learn our company?
Official Website Search Engine (Baidu, Google, etc.) Related Industry Websites (China Aluminum Network, China Building Material Network, etc.) Others
3、Which type of website will you visit at ordinary times?
Comprehensive Portal: Sina, Sohu, Netease and etc.
Industry Websites: China Aluminum Network, China Building Material Network, etc.
Factory Website: SWA, Nanshan Aluminum, etc.
News Information: xinhuanet, Peoples Network, etc.
Finance and Economics: Hexun, Eastmoneycom, Chief Executive China, etc.
Local Portal: 21cn, Shanghai Online, Beijing-China, etc.
Search Engine: Baidu, Google, yahoo, etc.
Others
4、Did you find your desired products when login our company's website?
Yes No

5、Whether our website's product information clear or not?

Clear Not Clear

6、Did you satisfied with our website's service?
Yes No
二、Sales Satisfaction

1. Marketing Quality of Salesman

Quite Satisfied Satisfied Relatively Unsatisfied  Not Satisfied at All

2. Product Knowledge of Salesman

Quite Satisfied Satisfied Relatively Unsatisfied  Not Satisfied at All

3.Purchase Laws and Regulations Knowledge of Salesman

Quite Satisfied Satisfied Relatively Unsatisfied  Not Satisfied at All

4.Integrity of Salesman

Quite Satisfied Satisfied Relatively Unsatisfied  Not Satisfied at All

5.Smoothness of Purchase Process

Quite Satisfied Satisfied Relatively Unsatisfied  Not Satisfied at All

6. General Evaluation of Sales Business

Quite Satisfied Satisfied Relatively Unsatisfied  Not Satisfied at All
三、Product Customer Satisfaction

1. Immediacy of Product Delivery

Quite Satisfied Satisfied Relatively Unsatisfied  Not Satisfied at All

2.Product Quality

Quite Satisfied Satisfied Relatively Unsatisfied  Not Satisfied at All

3.Date of Delivery

Quite Satisfied Satisfied Relatively Unsatisfied  Not Satisfied at All
4.Product Packaging and Appearance
Quite Satisfied Satisfied Relatively Unsatisfied  Not Satisfied at All
5.General Evaluation of Product
Quite Satisfied Satisfied Relatively Unsatisfied  Not Satisfied at All
四、Service Satisfaction
1.Promptness of Feedback
Quite Satisfied Satisfied Relatively Unsatisfied  Not Satisfied at All
2.Promptness of Problem Handling
Quite Satisfied Satisfied Relatively Unsatisfied  Not Satisfied at All
3.Attitude and Communication Ability of Service Staff
Quite Satisfied Satisfied Relatively Unsatisfied  Not Satisfied at All
4.Problem-solving Ability of Service Staff
Quite Satisfied Satisfied Relatively Unsatisfied  Not Satisfied at All
5.General Evaluation of Service
Quite Satisfied Satisfied Relatively Unsatisfied  Not Satisfied at All